Returns & Exchanges

We gladly accept returns and exchanges

  • Contact us within: ​ 14 days of delivery
  • Ship items back within: ​ 30 days of delivery
  • Please contact us within 24hrs to request a cancellation.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or
defective, we can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned
in its original condition, the buyer is responsible for any loss in value. 

How to Return

Please send back the item in its original condition, with jewelry box to the address below and include the following filled in form with your return.

Return Form

Return Address


Emery and Opal Returns
80A Donegani Ave
Pointe-Claire QC H9R 2V4


Emery and Opal Returns
PO Box 2608
Champlain NY 12919

 **Please allow up to 4 weeks to process your refund or exchange in you are returning the item to our US PO Box.