Gold/Silver Plated Info & Care Instructions
Gold- or Silver-plated pieces are composed of a layer of gold or silver
bonded to brass. Because if this, it is normal for the plating to fade over
time. How fast the plating fades depends on several different factors such
as; your skin’s acidity, how often you wear the piece and the activities you
do while wearing the piece.
To ensure your piece stays sparkly for a long time, make sure to remove all
jewelry before showering, swimming or any other contact with water which
will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or
any other chemicals. After wearing the piece, it is best to clean it with a dry
cloth and store it in a cool, dry place such as your gift box.


Wholesale availability
We do! Please send us an email and we'd be happy to send you our
linesheet.
Send to: ​ tiffany@emeryandopal.com


Gift wrapping and packaging
All our pieces come in jewelry boxes ready for gifting. Wrapping is
available upon demand.

Shipping

-Processing time is 2-4 days. During peak periods and holidays, please expect longer delays of up to 
-US orders are shipped with USPS.
-Canadian orders will be shipped via UPS. Processing time is 3-5 business days.


14K Gold Filled / Sterling Silver Care Instructions
GOLD FILLED:
Gold Filled jewelry is made by bonding a layer of solid gold to another
metal. It’s at least 1000x thicker than gold plating and is super durable and
long lasting.
To ensure your piece stays sparkly for a long time, make sure to remove all
jewelry before showering, swimming or any other contact with water which
will tarnish the jewelry. Avoid contact with perfumes, lotions, sunscreens or
any other chemicals.


STERLING SILVER:
Sterling Silver requires polishing from time to time due to oxidation.
After wearing the piece, whether gold-filled or sterling silver, it is best to
clean it with a dry cloth and store it in a cool, dry place such as your gift
box that is included in your order.


Exchanges/Re-Work if the size isn't right
We are happy to make adjust/re-work your jewelry if you are not 100%
satisfied.
Please contact us within 14 days of receiving your jewelry if you would like
to exchange a length or size.
Please note there is a re-work fee for adjustments/exchanges. This fee
covers labour and shipping.

Tarnish Policy
Tarnish within 14 days is not normal or reflective of the quality of products
we offer, please contact us and we will replace the item. Anything after that
will be subject to a small replacement fee. Tarnish over a few days is not
normal however it can happen over a few months of consistent wear with
plated items. How fast the plating fades depends on several different
factors such as; your skin’s acidity, how often you wear the piece and the
activities you do while wearing the piece. After wearing the piece, it is best
to clean it with a dry cloth and store it in a cool, dry place such as your gift
box. Your happiness is our #1 priority. No matter the issue, please contact
us as we are always here to help find solutions.